Return policy

Product returns

Do not like what you bought? Not what you expected? You were wrong? Do not worry, you can change it!

Busquets.eu wishes to guarantee the satisfaction of all our customers. Thus, you have 15 days (from the delivery of the order) to return or change your purchase. We are only accepting returns or changes in the original packaging. The item must be sellable and should not have been used or damaged. It will not be accepted as a return or change any article that has been modified regardless of the place it has been done.

To return your order, you can choose the service that suits you the best and send it to:

Busquets.eu, Marià Cubí i Soler 21, Industrial Pole “Can Torres Can Llobet” 08192 Sant Quirze del Valles, Barcelona, Spain.

Busquets.eu let`s you choose among issuing a credit or refunding you the original amount of the items you are returning. The refund will be done the way the payment was done, except for “reimbursement” that will be refunded with a bank transfer. Changes do not have management costs and are subject to availability.

In case of breakdown of the item (excluding gift box), Busquets.eu will replace it for an identical one (subject to availability) or will issue a credit for the amount of the broken item that could be spent at Busquets.eu. Replacement or breakage issue is subject to the 2 year product warranty, as this has not been damaged due to misuse or modification by the customer.

For more info, send us an e-mail to: info@busquets.eu and we will tell you what to do.